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  • n-compass Advocacy
  • What is advocacy?
  • Self Help and Factsheets
  • Where We Deliver
  • Case Studies and Feedback

Advocacy Service

n-compass Advocacy

History

n-compass is a highly experienced provider of advocacy services. We have been at the forefront of person centred and strength based statutory and non statutory advocacy provision since 1999. We are committed to placing your needs at the heart of the work we do, the main aim is to deliver excellence by building individual resilience and integrating advocacy as best practice within Health and Social Care.

Quality

Our services are delivered in line with the National Advocacy Code of Practice and we hold the National Advocacy Quality Performance Mark which evidences our services are of a high quality and delivered in line with national best practice. To find out more about the code of practice and quality performance mark visit: http://www.qualityadvocacy.org.uk/

The Team

Our services are delivered by Multi Specialist Advocates who are trained and qualified in all forms of advocacy to ensure continuity and quality of care. Multi specialist advocates support you to understand and exercise your rights in relation to accessing and dealing with Health and Social Care services to ensure your voice is heard and your rights are protected. The service is free and confidential working independently from the local authority and health and social care professionals and so, you can be confident our main focus is to represent you, your views and wishes.

What is advocacy?

What is advocacy?

Advocacy seeks to ensure that everyone in society is able to:

• Have their voice heard on issues that are important to them

• Defend and safeguard their rights

• Have their views and wishes genuinely considered when decisions are being made about their lives

Advocacy is a process of supporting and empowering people to:

• Express their views and concerns

• Access information and services

• Defend and promote their rights and responsibilities

• Explore choices and options

• Self advocate

Advocacy support involves…

• Listening without judgement and respecting your views

• Support you to understand your situation

• Provide information about your rights and options

• Explore possible outcomes and consequences

• Supporting you to prepare to and put your views and wishes forward

• Help you to communicate with professionals

Types of advocacy

The types of advocacy available are developing all the time with more and more people having a statutory right to independent advocacy support today than ever before.

Independent Mental Health Advocacy

An Independent Mental Health Advocate (IMHA) is an independent advocate who is specially trained to work within the framework of the Mental Health Act to support people to understand their rights under the Act and participate in decisions about their care and treatment. Access to an IMHA is a statutory right for people detained under most sections of the Mental Health Act, subject to Guardianship or on a community treatment order (CTO). When someone is detained in hospital or on a CTO it can be a very confusing and distressing experience. IMHAs are independent of mental health services and can help people get their opinions heard and make sure they know their rights under the law. IMHA’s can make a big difference to people’s experience of detention and are highly valued by people who use services.

Independent Care Act Advocate

The Care Act helps to improve people's independence and wellbeing. It makes clear that local authorities must provide or arrange services that help prevent people developing needs for care and support or delay people deteriorating local authorities are also responsible for assessing and meeting the social care needs of adult prisoners. Local authorities must involve people in decisions made about them and their care and support. No matter how complex a person’s needs, local authorities are required to help people express their wishes and feelings, support them in weighing up their options, and assist them in making their own decisions. If it appears to the authority that a person has care and support needs, then a judgement must be made as to whether that person has substantial difficulty in being involved and if there is not an appropriate individual to support them then an Independent Care Act Advocate must be appointed to support and represent the person for the purpose of assisting their involvement in the processes described in the Care Act such as assessment, review, support planning or safeguarding review or enquiry.

Deprivation of Liberty Safeguards and Relevant Persons Representatives

When a person lacks mental capacity to make some decisions for themselves about treatment and care they may be at risk if that treatment or care is not provided. It is sometimes in their best interests to deprive them of their liberty. A process under the Mental Capacity Act (MCA) may lead to a Deprivation of Liberty Safeguards (DoLS). This is to prevent them from coming to harm. There are a number of different IMCA roles involved in supporting and representing people who may be subject to the Deprivation of Liberty Safeguards. These are set out in Section 39 of the amended Mental Capacity Act 2005 (MCA) and they are instructed for different reasons and have different rights and responsibilities. An IMCA may also be someone who will protect that person’s interests throughout the process by being their Relevant Persons Representative (RPR) if they have no one else who can do this.

Rule 1.2 Representatives

The Deprivation of Liberty Safeguards are processes that care providers and local authorities must follow if a cared for person will be deprived of their liberty in a care home or hospital. A change in the law in 2014 means that local authorities may need to apply to the Court of Protection on behalf of an adult who lives in community settings, whose care package is deemed to be a deprivation of liberty and who lacks the capacity to consent to these care & support arrangements. Within the application, the local authority will aim to identify a close relative or friend to be involved in the Court process as a Rule 1.2 Representative. A Rule 1.2 Representative is the name given by the court to a person who is willing and able to provide information on the person’s past and present wishes and feelings, oversee a person’s care and support needs and tell the court of any changes to the person’s health or needs. If there is no one able then an IMCA may be a Rule 1.2 Representative.

Independent Mental Capacity Advocate

IMCA stands for Independent Mental Capacity Advocate. IMCA is a type of statutory advocacy introduced by the Mental Capacity Act 2005. The Act gives some people who lack capacity a right to receive support from an IMCA. Responsible bodies, the NHS and Local Authorities all have a duty to make sure that IMCAs are available to represent people who lack capacity to make specific decisions around serious medical treatment, change in accommodation, safeguarding processes and care reviews and who have nobody unpaid to support or represent them.

Generic Advocacy

Generic advocacy is available to adults experiencing difficulties in accessing or dealing with Health and Social Care services. The aim of this type of advocacy is two fold:

  • prevent issues escalating in supporting the individual to access the services the individual is entitled to

  • Empowering individuals to develop their self advocacy skills leading to them feeling more confident to speak up for themselves when issues arise in the future.

Health and Social Care Complaints Advocacy

NHS and Social Care Complaints Advocacy provides individuals with information and practical support for those wishing to make a complaint about an NHS or Social Care service.

Carers Lancashire

The Carers’ Hub Rochdale

The Carers’ Hub Cheshire East

Self Help and Factsheets

Self Help and Factsheets

Lancashire Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Blackburn with Darwen Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

St. Helens Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Wirral Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Where we deliver

Where we deliver

Our service design is in line with best practice guidelines and includes the delivery of what we call the Advocacy Hub. The Hub is a single point of contact for all Advocacy related enquires and provides immediate access to advocacy information and support creating a local one stop advocacy shop for individuals and referral agencies. n-compass Advocacy hubs are located in Lancashire, St Helens, Wirral and Blackburn with Darwen.

When you contact the Hub you will be greeted by an experienced duty advocate who will explore the type and level of advocacy support that is best suited to your situation. It really is that simple, just click on the relevant area below for information on how to get in touch.

Lancashire Advocacy Hub

The Lancashire Advocacy Hub is the single point of contact for all advocacy support available in Lancashire. To access the service:

Telephone: 033 000 222 00

Or complete the appropriate referral form from the list below and email to: admin@advocacyinlancashire.co.uk

IMCA Referral Form

IMHA Referral Form

Independent Advocacy Under the Care Act

Complaints Advocacy

Generic Referral Form

St Helens Advocacy Hub

The St. Helens Advocacy Hub is the single point of contact for all advocacy support available in St. Helens. To access the service:

Telephone: 0300 3030 202

Or complete the appropriate referral form from the list below and email to: referral@sthelensadvocacyhub.net

IMCA Referral Form

IMHA Referral Form

Independent Advocacy Under the Care Act

Complaints Advocacy

Generic Referral Form

Blackburn Advocacy Hub

The Blackburn Advocacy Hub is the single point of contact for all advocacy support available in Blackburn with Darwen. To access the service:

Telephone: 033 000 222 00

Or complete the appropriate referral form from the list below and email to: admin@advocacyinblackburn.co.uk

Independant Advocacy Mental Health Referral Form

NC Care Act Referral Form

NC Independant Mental Capacity Advocacy Referral Form

Wirral Advocacy Hub

The Wirral Advocacy Hub is the single point of contact for all advocacy support available in Wirral. To access the service:

Telephone: 0300 2000 083

Or complete the appropriate referral form from the list below and email to: referral@wirraladvocacyhub.net

Independant Advocacy Mental Health Referral Form

NC Care Act Referral Form

NC Independant Mental Capacity Advocacy Referral Form

Case Studies and Feedback

Case studies and feedback

Our case studies and feedback will appear here soon.

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“n-compass, Pohwer and Cloverleaf are founding members of The Advocacy People, a national alliance of like-minded advocacy providers who work together to share policy and best practice to enhance the local delivery of all advocacy services. We deliver services across over 80 local authorities in the UK, providing comprehensive scope for developing and sharing of national policy, best practice, methodologies and infrastructure which enables advocates to share knowledge and build specialist skills.”

Testimonials

“You have been extremely kind, patient and very understanding…without your support I wouldn’t have got where

I need to be”
Surai , Preston


“Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be”
Betty , Fylde


“Thank you for your support ….. I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas

of my life”

Kylie, Lancaster

"Throughout the whole process, you were helpful and caring, which made the situation so much better for me and my family"
Margaret, Blackpool