Carers Support

‘Access support & information through n-compass'

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  • Carers Lancashire
  • The Carers Hub Rochdale
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Carers Support

What is Carers Support?

"According to Carers UK 6.5 million people in the UK are carers and this number continues to rise. Every year over 2.1 million adults become carers and 1.4 million people provide over 50 hours of unpaid care per week."

The 2011 Census on Provision of Unpaid Care for local authorities in England and Wales reports that 49,836 people in Lancashire provide care to another person for 20 hours or more a week. Approximately 65% of this number provides unpaid care for 50 hours or more a week. Many people act as carers without even thinking about the role they perform or the support they may be able to tap into.

Carers provide unpaid care by looking after an ill, older or disabled family member, friend or partner. It could be a few hours a week or round the clock, in your own home or down the motorway.

It is estimated that we will see a 40% rise in the number of carers needed by 2037 – an extra 2.6 million carers, meaning the carer population in the UK will reach 9 million. Carers are not a static population and each year millions of people take on caring responsibilities whilst caring comes to an end for millions of other carers as the person they care for recovers, moves into residential care or passes away.

Almost 4 million of the UK’s carers care for 1-19 hours each week. But the numbers caring round the clock, for 50 or more hours or more each week, are rising faster than the general carer population - an increase of 25% in the last ten years compared to an 11% rise in the total number of carers.

However the impact of caring is not just dictated by the number of hours of care provided. If you are working full-time, combining caring with looking after young children, or having to travel long distances to provide care, then even having to provide a few hours of care a week can have a serious impact on your life.

The vast majority of care is provided by family and friends, who make up the UK’s 6.5 million carers. Social services and the NHS rely on carers’ willingness and ability to provide care and without it they would collapse.

To make a referral please contact us on the details below:

Contact us on Telephone 03450 138 208

Contact us via email at:



Reena's Story

Reena registered with the Carers Service Lancashire service in September 2015. Reena cares for both her daughter, who is diagnosed with a mental health condition, and her son, who has a profound learning disability. Her caring role involves providing emotional support to her daughter and substantial physical support to her son, including personal care, dressing and moving and handling. Reena’s first spoken language is Gujarati.

We were able to support Reena in Gujarati by matching her to one of our specialist BME Carers Support Workers.

Reena had limited support and was at risk of becoming increasingly isolated. Reena wished to continue caring for her daughter and son but recognised she needed support as her health and wellbeing was deteriorating.

How we supported Reena

We supported Reena to:

• Complete a Carers Assessment. This resulted in Reena securing a Carers Personal Budget which she used to go on holiday to recharge her batteries to support her in her caring role long term

• Access respite through Lancashire County Council (LCC) allowing her to take a short break from her caring role

• Attend the Asian Carers Forum’s to access information relevant to her caring role and shape support available for carers

• Attend our Gujarati Carers Coffee and Chat Support Groups to get peer support


As a result of accessing our service Reena reported-

• increased awareness of services that could support her in her caring role

• feeling more recognised in her role as a Carer by other agencies, and this was having a positive impact on her health and wellbeing.

• A 90% increase in the amount of respite she received from her caring role. Formal respite was something she had never been aware of before or received.

Reena says, “I feel my confidence has been regained through accessing n-compass Carers’ Services. I am reassured knowing there are Carers Support Workers who know my family circumstances and can provide continuity of support”.

Carers Lancashire

Carers Lancashire

We support often hard pressed carers to reduce the impact of their caring role through providing information along with one to one and group support including.

- Carers Assessment and reviews. We can support you, in accordance with Care Act (2014), to undertake a carers assessment to identify the impact your caring role may be having on your physical and emotional health and wellbeing, whether you are willing and able to continue in your caring role and, if so, what support is needed for you to do this. We will help you to create a plan of how to put this support in place. We will also assess whether you are eligible for a carers personal budget to spend against your plan

- Peace of Mind for Carers contingency plan. We can support you to create a contingency care and support plan which can be activated and provided to the person you care for in the event you are unable to carry out your caring role in an emergency.

-Access to our Sitting in Service where a volunteer is matched with the person you care for to provide you with a short break from your caring role

-Regular coffee and chat meetings with other Carers

- Access to a 24 hour CHAT Line which is manned by Carers that have volunteered to provide a listening ear to other Carers.

The Carers’ Hub Rochdale

The Carers’ Hub Rochdale

The Carers’ Hub Rochdale provides a single point of access for all Carers including both young and adult Carers in the borough. The Hub exists to ensure that Carers of all ages have access to information, advice and a wide range of support services. These support services are designed to help Carers continue in their caring role for as long as they choose and to reduce the impact the caring role can have on a Carers own health and wellbeing. Support can include-

- Support from a dedicated Carers support worker specialised in fields such as young Carers support, mental health, dementia and ethnicity for example. A dedicated Carers support worker will get to know you and understand your needs as a Carer. They will also work with you to create a support plan to meet your individual needs. This could include;

- 1-2-1 or group based support

- Peer support

- Support to take a break including access to a volunteer sitting in service where a volunteer is matched with the person you care for to provide you with a short break from your caring role

- Information, advice and guidance

- Support to access community, health and wellbeing services

- Access to activities, training and much more.

Advocacy in Lancashire

Advocacy in Blackburn with Darwen

The Wirral Advocacy Hub

St Helen’s Advocacy Hub

Who can we help?

Who can we help?

Carers providing unpaid care or support to a family member or friend either in their own home or somewhere else. ‘Caring’ for someone covers lots of different things like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

Our services are commissioned by a number of health organisations and local authorities who specify both the geographical areas and people we can support within those contracts.

Therefore, in Lancashire we can support the following adult carers:

- Aged 18+.

- Either live or care for someone who lives in the following districts in Lancashire County – Fylde, Wyre, Lancaster and Morecambe, Preston, Chorley, South Ribble and West Lancashire.

- Are caring for someone who is accessing steps four or five of the mental health system and the carer and/or the person they care for live in Burnley, Pendle, Rossendale, Hyndburn and Ribble Valley.

- Meet the criteria above but are a ‘former’ carer.

In Rochdale we can support:
- Young and adult carers including parent carers and former carers who live in the Borough of Rochdale.

Things you might find useful

Things you might find useful

Self help

1. Employment & Benefits.

2. Health and Wellbeing (GPs, hospital passport. Hospital passport for carers

3. Carers rights, e-learning (Carers UK).

4. SCIE e-learning (possibly more for professionals).

5. NHS self-help therapies (books on prescription, rethink ‘caring for yourself’ – MH carers).

NHS self help leaflets.

6. Scope Support, Service and Information.

7. Alternative Futures Group information.
Alternative future

8. Making space information.

Useful things Lancashire

9. Breaks (leisure cards, respite, care navigation, Sitting In Service, activities).

10. Information about our Sitting in Service and activities in current newsletter. Summer newsletter download. Read more about the activities available here.

11. n-compass Carers Services Factsheet.
Download the factsheet for more details.

12. Lancashire Young Carers Service.
Tel: 01772 641 002

Web: Lancashire children trust

13. Carers link
Tel: 0345 688 7113
Web: Carers link.

Useful things Rochdale

15. Rochdale Family Service Directory

16. Rochdale Stay Well

17. Rochdale Living Well

18. Children’s Social Care
Tel: 0300 303 0440

19. Adult Social Care
Tel: 0300 303 8886

Web: Adult Social Care

n-compass Contact details

n-compass Carers’ Service Lancashire
Tel: 0345 688 7113

The Carers Hub Rochdale
Tel: 0345 0138 208


24 hour Carers Help and Talk (CHAT) Line. Tel: 0333 103 9747




“I just wanted to let you know that I found the service from my Carers Support Worker to be first class. I found her to be very professional, knowledgeable and compassionate. She told me she would do a number of things, all of which she did promptly. I have since received both the Carers Personal Budget and the Respite card. I am extremely grateful for her help."

Dan, Carer

“Since registering with n-compass I feel a weight has been taken off me, they have done so much for me to enable me to feel better and more confident about my caring role. I’m also really pleased to have the Peace of Mind Plan set up in case of emergencies. It’s nice just knowing I can ring and ask them for information etc. Thanks n-compass!”

Janet, Carer

“I feel my confidence has been regained through accessing n-compass Carers’ Services. I am reassured knowing there are Carers Support Workers who know my family circumstances and can provide continuity of support. I look forward to accessing n-compass Carers’ Services for information and support relevant
to my caring role."

Ashley, Carer

“n-compass Carers’ Services have a constructive and highly responsive service which is very well thought of by our client group. n-compass Carers’ Services is fully committed to multi agency, cross boundary working in order to provide the most effective and appropriate support to Carers.”

Harry, Professional