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Carers Support

‘Access support & information through n-compass'

  • Carers Support
  • Testimonials
  • Carers Lancashire
  • The Carers Hub Rochdale
  • Cheshire East Carers Hub
  • Who can we help?
  • Useful Things

Carers Support

What is Carers Support?

"According to Carers UK 6.5 million people in the UK are carers and this number continues to rise. Every year over 2.1 million adults become carers and 1.4 million people provide over 50 hours of unpaid care per week."

Carers provide unpaid care by looking after an ill, older or disabled family member, friend or partner. It could be a few hours a week or round the clock. Many people act as Carers without even thinking about the role they perform or the support they may be able to tap into.

The vast majority of care is provided by family and friends, who make up the army of unpaid Carers. Social services and the NHS rely on carers’ willingness and ability to provide care and without it they would collapse.

In 2011 a Census on the Provision of Unpaid Care revealed that there are approximately 6 million people providing unpaid care in England & Wales. Of these, around 3.7 million provide 1-19 hours per week, 775,000 provide 20-49 hours and 1.4 million provide 50 hours or more unpaid care.

However the impact of caring is not just dictated by the number of hours of care provided. If a Carer is working full-time, combining caring with looking after young children, or having to travel long distances to provide care, then even having to provide a few hours of care a week can have an impact on their own life.

It is therefore vitally important that we support unpaid carers to maintain their own health and wellbeing so that they can continue in their caring role for as long as they chose.

To make a referral please contact us on the details below:

Contact us on Telephone 03450 138 208

Contact us via email at: admin@ncompassnorthwest.co.uk

Testimonials

Testimonials

Bill’s Story

Bill cares for his wife Rose who has dementia and has very limited mobility. Bill has some support from his two adult children, who both work and live some distance away. Bill’s own health is compromised by his diabetes and eye problems. Bill had become anxious and overwhelmed with his circumstances. He was getting very little respite from his caring role as he devotes most of his time ensuring that Rose gets what she needs and is as comfortable as she can possibly be without considering his own needs. At the initial home visit Bill was unaware of where to go to get information and support for either himself or Rose.


Issues and support provided

Following a carer’s assessment, the following issues were identified and support put in place;

Issue 1 – Bill has diabetes that has impacted on his sight and he requires regular treatment from a hospital in another town. Rose can’t be left on her own when Bill goes to his appointments and he has no one to come and sit in with Rose.

Support – A referral was made to the sitting-in service so that there was someone to sit with Rose whilst Bill attended his medical appointments


Issue 2 – Rose had been unable to have a bath or shower due to being unable to get in and out of either the bath or shower. Bill had been assisting Rose with this however this situation was becoming near impossible as Bill was struggling to physically support Rose.

Support – A referral into Occupational Therapy resulted in appropriate adaptations in the bathroom to enable Rose to bathe/shower as independently as possible.


Issue 3 – Bill was receiving virtually no respite from his caring role and was isolated in the community as his caring role was 24/7

Support – Rose started to attend a daycentre 1 day a week which allowed Bill to meet up with a friend and go walking in the local countryside, looking after both his physical and emotional health.


Issue 4 – Bill was concerned about what would happen to Rose in an emergency situation. He worried about what would happen if he became ill.

Support – We assisted Bill to put together an emergency plan that he shared and agreed with his family so that they would all know what to do if something occurred, the plan was written up with key contacts and phone numbers.


Issue 5 – Bill was becoming less able to take Rose to health appointments due to Rose being less mobile.

Support – With direction Bill self-referred to the community matron service who could provide Rose’s health appointments at the home address


On subsequent update visits Bill indicated that he felt a lot calmer and better able to cope, he felt he was enjoying life a lot more and getting out of the house a few times a week meant there was always something to look forward to.

Carers Lancashire

Carers Lancashire

We support often hard pressed carers to reduce the impact of their caring role through providing information along with one to one and group support including.

- Carers Assessment and reviews. We can support you, in accordance with Care Act (2014), to undertake a carers assessment to identify the impact your caring role may be having on your physical and emotional health and wellbeing, whether you are willing and able to continue in your caring role and, if so, what support is needed for you to do this. We will help you to create a plan of how to put this support in place. We will also assess whether you are eligible for a carers personal budget to spend against your plan

- Peace of Mind for Carers contingency plan. We can support you to create a contingency care and support plan which can be activated and provided to the person you care for in the event you are unable to carry out your caring role in an emergency.

-Access to our Sitting in Service where a volunteer is matched with the person you care for to provide you with a short break from your caring role

-Regular coffee and chat meetings with other Carers

- Access to a 24 hour CHAT Line which is manned by Carers that have volunteered to provide a listening ear to other Carers.

Contact Us

Tel: 0345 688 7113

Email:cadmin@ncompassnorthwest.co.uk



The Carers’ Hub Rochdale

The Carers’ Hub Rochdale

The Carers’ Hub Rochdale provides a single point of access for all Carers including both young and adult Carers in the borough. The Hub exists to ensure that Carers of all ages have access to information, advice and a wide range of support services. These support services are designed to help Carers continue in their caring role for as long as they choose and to reduce the impact the caring role can have on a Carers own health and wellbeing. Support can include-

- Support from a dedicated Carers support worker specialised in fields such as young Carers support, mental health, dementia and ethnicity for example. A dedicated Carers support worker will get to know you and understand your needs as a Carer. They will also work with you to create a support plan to meet your individual needs. This could include;

- 1-2-1 or group based support

- Peer support

- Support to take a break including access to a volunteer sitting in service where a volunteer is matched with the person you care for to provide you with a short break from your caring role

- Information, advice and guidance

- Support to access community, health and wellbeing services

- Access to activities, training and much more.

Contact Us

Tel: 0345 0138 208

Email: enquiries@rochdalecarers.co.uk


Cheshire East Carers’ Hub

Cheshire East Carers’ Hub

Cheshire East Carers’ Hub provides a single point of access for all Carers including both young and adult Carers. The Hub exists to ensure that Carers of all ages have access to information, advice and a wide range of support services. These support services are designed to help Carers continue in their caring role for as long as they choose and to reduce the impact the caring role can have on a Carers own health and wellbeing.

Support can include:

• Support from a dedicated Carers support worker specialised in fields such as young Carers support, mental health, dementia and ethnicity for example. A dedicated Carers support worker will get to know you and understand your needs as a Carer. Your dedicated Carers Support Worker can offer you a carers assessment and will work with you to create a support plan to meet your individual needs.

This could include:

- 1-2-1 or group based support

- Peer support

- Support to take a break

- Information, advice and guidance

- Access to a 24 hour CHAT Line manned by other Carers

- Support to access community, health and wellbeing services

- Access to activities, training, a living well-fund and much more

Contact Us

You can contact Cheshire East Carers' Hub on 0300 303 0208 (calls charged at local rate) or via email enquiries@cheshireeastcarershub.co.uk. You can also come along to one of our drop ins, there is no need to book;

Town

Venue

Date

Time

Macclesfield

United Reformed Church, Park Green, Macclesfield, SK11 7NA

Third Tuesday of every month, next meeting Tuesday 15th May

10.30am - 12.30pm

Poynton

Civic Hall, Park Lane, Poynton, SK12 1RB

Third Tuesday of every month, starting on Tuesday 15th May

1pm – 3pm

Congleton

New Life Church, West Road, CW12 4EY

Fourth Wednesday of every month, next meeting Wednesday 23rd May

10.30am - 12.30pm

Holmes Chapel

St. Lukes Church Hall, London Road, CW4 7EU

Fourth Friday of every month, next meeting Friday 25th May

10.30am - 12.30pm

Sandbach

The Wesley Centre, Wesley Avenue, CW11 1DP

Second Wednesday of every month, starting on Wednesday 9th May

10.30am - 12.30pm

Middlewich

Cafe 28, The Parish Centre for St Michaels, Hightown, CW10 9AN

Third Thursday of every month, next meeting Thursday 17th May

10.30am - 12.30pm

Crewe

Jubilee House, St. Pauls Street, Crewe, CW1 2QA

Second Thursday of every month, next meeting Wednesday 10th May

1pm - 3pm

Nantwich

Market Street Church, Market Street, CW5 5DG

Fourth Wednesday of every month, next meeting Wednesday 23rd May

10.30am - 12.30pm

Knutsford

Welcome Cafe, 146-147 Longridge, Knutsford, WA16 8PD

Third Friday of every month, next meeting Friday 15th June

10.30am - 12.30pm

Wilmslow

United Reformed Church, Chapel Lane, Wilmslow, SK9 1PR

Second Friday of the month, next meeting 11th May

1pm – 3pm

Alsager

Community Support Centre, Lawton Road, ST7 2AA

Fourth Thursday of the month, next session 24th May

12.30pm - 2.30pm

If you are unable to attend one of these sessions, we will also be visiting local communities across Cheshire East on Saturdays. Have a look below at where we will be and please come along to a session that is convenient for you.

Town

Venue

Date

Time

Knutsford

Welcome Cafe, 146–147 Longridge, Knutsford WA16 8PD

Third Friday of the month

10.30am - 12.30pm

Macclesfield

United Reformed Church, Park Green, Macclesfield SK11 7NA

Third Tuesday of the month

10.30am – 12.30pm

Poynton

Civic Hall, Park Lane, Poynton SK12 1RB

Third Tuesday of the month

1pm - 3pm

Wilmslow

United Reformed Church, Chapel Lane, Wilmslow SK9 1PR

Second Friday of the month

1pm - 3pm

Congleton

New Life Church, West Road CW12 4EY

Fourth Wednesday of the month

10.30am - 12.30pm

Holmes Chapel

St. Lukes Church Hall, London Road, CW11 1DP

Fourth Friday of the month

10.30am - 12.30pm

Sandbach

The Wesley Centre, Wesley Avenue CW11 1DP

Second Wednesday of the month

10.30am - 12.30pm

Middlewich

Cafe 28, The Parish Centre for St. Michaels, Hightown CW10 9AN

Third Thursday of the month

10.45am - 12.30pm

Crewe

Wishing Well, Jubilee House, St. Pauls Street CW1 2QA

Second Thursday of the month

1pm - 3pm

Alsager

Community Support Centre, Lawton Road ST7 2QA

Fourth Friday of the month

12.30pm – 2.30pm

Nantwich

Market Street Church, Market Street CW5 5DG

Fourth Wedensday of the month

10.30pm - 12.30pm

Self Help and Factsheets

Lancashire Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Blackburn with Darwen Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

St. Helens Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Wirral Advocacy Hub

  • Making a complaint to adult social care

  • Child protection
    information

  • Your rights as an informal patient

  • NHS health compliants information

Where we deliver

Who can we help?

Who can we help?

Carers providing unpaid care or support to a family member or friend either in their own home or somewhere else. ‘Caring’ for someone covers lots of different things like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

Our services are commissioned by a number of health organisations and local authorities who specify both the geographical areas and people we can support within those contracts.

Therefore, in Lancashire we can support the following adult carers:

- Aged 18+.

- Either live or care for someone who lives in the following districts in Lancashire County – Fylde, Wyre, Lancaster and Morecambe, Preston, Chorley, South Ribble and West Lancashire.

- Are caring for someone who is accessing steps four or five of the mental health system and the carer and/or the person they care for live in Burnley, Pendle, Rossendale, Hyndburn and Ribble Valley.

- Meet the criteria above but are a ‘former’ carer.

In Rochdale we can support:

- Young and adult carers including parent carers and former carers who live in the Borough of Rochdale.

In Cheshire East we can support:

- Young and adult Carers including parent carers and former carers who live in Cheshire East.

Things you might find useful

Things you might find useful

Self help

1. Employment & Benefits. Gov.uk

2. Health and Wellbeing (GPs, hospital passport. Hospital passport for carers

3. Carers rights, e-learning (Carers UK). Carers.org

4. SCIE e-learning (possibly more for professionals). scie.org

5. NHS self-help therapies (books on prescription, rethink ‘caring for yourself’ – MH carers). nhs.uk

NHS self help leaflets.

6. Scope Support, Service and Information. Scope.org

7. Alternative Futures Group information.
Alternative future group.org

8. Making space information.
Making space.co.uk

Useful things Lancashire

9. Breaks (leisure cards, respite, care navigation, Sitting In Service, activities).
a. Westlancs.gov
b. Preston.gov
c. Lancaster.gov

10. Information about our Sitting in Service and activities in current newsletter. Summer newsletter download. Read more about the activities available here.

11. n-compass Carers Services Factsheet.
Download the factsheet for more details.

12. Lancashire Young Carers Service.
Tel: 01772 641 002

Web: Lancashire children trust

13. Carers link
Tel: 0345 688 7113
Web: Carers link.

Useful things Rochdale

15. Rochdale Family Service Directory
www.rochdale.fsd.org.uk

16. Rochdale Stay Well
www.mycare.rochdale.gov.uk

17. Rochdale Living Well www.livingwellrochdale.com

18. Children’s Social Care
Tel: 0300 303 0440

19. Adult Social Care
Tel: 0300 303 8886

Web: Adult Social Care

Contact details

Carers’ Hub Lancashire

Tel: 0345 688 7113

Email:cadmin@ncompassnorthwest.co.uk

Carers' Hub Rochdale

Tel: 0345 0138 208

Email: enquiries@rochdalecarers.co.uk

Cheshire East Carers' Hub

Tel: 0300 303 0208

Email: enquiries@cheshireeastcarershub.co.uk

24 hour Carers Help and Talk (CHAT) Line. Tel: 0333 103 9747

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Testimonials

“I just wanted to let you know that I found the service from my Carers Support Worker to be first class. I found her to be very professional, knowledgeable and compassionate. She told me she would do a number of things, all of which she did promptly. I have since received both the Carers Personal Budget and the Respite card. I am extremely grateful for her help."

Dan, Carer

“Since registering with n-compass I feel a weight has been taken off me, they have done so much for me to enable me to feel better and more confident about my caring role. I’m also really pleased to have the Peace of Mind Plan set up in case of emergencies. It’s nice just knowing I can ring and ask them for information etc. Thanks n-compass!”

Janet, Carer

“I feel my confidence has been regained through accessing n-compass Carers’ Services. I am reassured knowing there are Carers Support Workers who know my family circumstances and can provide continuity of support. I look forward to accessing n-compass Carers’ Services for information and support relevant
to my caring role."

Ashley, Carer

“n-compass Carers’ Services have a constructive and highly responsive service which is very well thought of by our client group. n-compass Carers’ Services is fully committed to multi agency, cross boundary working in order to provide the most effective and appropriate support to Carers.”

Harry, Professional