advocay.png

Advocacy Service

‘Independent, free, and confidential’

  • Advocacy Service
  • Testimonials
  • Advocacy in Lancashire
  • Advocacy in Blackburn with Darwen
  • The Wirral Advocacy Hub
  • St Helen’s Advocacy Hub
  • Who can we help?
  • Useful Things

Advocacy Service

What is Advocacy Service?

"Following initial contact with the advocacy service, customers felt empowered to pursue their issue without advocacy support."

The dictionary definition of Advocacy is the act of speaking on the behalf of or in support of another person, place, or thing.

Lots of people struggle to understand and deal with health and social care professionals. The language professionals sometimes use can be full of jargon and complicated words.

Some people do not feel comfortable asking questions or voicing a different opinion, but we all need to be able to understand what’s going on and to be able to have our say.

Advocacy helps people to become more aware of their own rights, to exercise those rights, and be involved in and influence decisions that are being made about their future.

So Advocacy is all about making sure that people are able to be involved in and influence the decisions that concern their lives – to make their views known and be heard.

Our Contact Details

Lancashire

Email: admin@advocacyinlancashire.co.uk
Phone: 033 000 222 00

Blackburn with Darwen

Email: admin@advocacyinblackburn.co.uk
Phone: 033 000 222 00

Wirral

Email: referral@wirraladvocacyhub.net
Phone: 0300 2000 083

Testimonials

Testimonials

Independent Care Act Advocacy (ICAA)

Allan needed to have a Care Act Assessment prior to his release from prison. Allan would have substantial difficulty in being involved in the process due to memory loss. He was also stated as ‘not engaging’ with professionals. Allan was physically well, could communicate verbally and was aware of his situation. An ICAA was allocated to Allan to represent his views, wishes and beliefs during the process.

The ICAA communicated with the allocated social worker and arranged a meeting at the prison prior to the assessment.

The ICAA first met Allan in confidence, explained their role, the assessment process, how it was going to take place and the reasons why. The ICAA then spent time with Allan discussing his needs and lifestyle on a day to day basis. The ICAA ensured Allan’s wellbeing was at the forefront of their discussions and did not focus solely on his care needs. This ensured the ICAA worked within the advocate’s code of practice and in line with the key themes and best practice of the Care Act. The ICAA gained consent to consult with professionals involved in his care and review relevant care records.

During the assessment by the social worker the ICAA supported Allan to engage as fully as possible. They provided reassurance and explained the process throughout and supported him to make his own decisions as necessary and appropriate. Allan referred to the ICAA on numerous occasions to ensure he hadn’t missed any information that the social worker was asking for.

At the end of the assessment the ICAA spent time with Allan explaining the next steps, ensuring he understood what had happened and the decisions that had been made. The ICAA informed Allan they could support him to challenge the Local Authority if he was unhappy with any of the decisions reached or the process that had been followed.


Outcome

After the assessment the ICAA and social worker stayed in contact to ensure the correct care was put into place.

Allan was happy with the decisions which were made. He has since been released from prison and is living successfully in the community because he was able to have his care and wellbeing needs met during that transition and into the future. Allan was also provided with hearing aids during the process as the ICAA identified he was hard of hearing, rather than ‘not engaging’ with professionals and the aids needed to be in place to support his involvement.

Carers Lancashire

The Carers’ Hub Rochdale

Advocacy in Lancashire

Advocacy in Lancashire

Advocacy can be confusing. People who use services find it difficult to know where to turn when they need help and professional referrers face a number of statutory duties and demands, for this reason it's essential that everyone can be confident of making the right decisions and arranging the right support quickly and easily.

Advocacy in Lancashire streamlines delivery by making it easier to get information on all types of advocacy, dealing with low-level advocacy needs separately, and putting all specialist advocacy with one team. The service offers a single point of contact with a triage service on first contact, providing information and guidance on the appropriate support available depending on the situation. If advocacy support is not appropriate, we will help you to find another service to work with you.

As well as providing the single point of contact service, n|compass will also provide low-level advocacy support for people accessing health and social care services who are resident in Lancashire. The single point of contact will also handle referrals for all specialist or statutory advocacy for Lancashire residents including Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Care Act advocacy, Relevant Person's Representatives (RPR), Deprivation of Liberty Safeguards (DOLS), NHS Complaints and Social Care complaints. The single point of contact will automatically pass all referral information to the Lancashire countywide specialist provider, Advocacy Focus: Referrers and people who use services will only have to "tell their story once."

Telephone: 033 000 222 00

Email: admin@advocacyinlancashire.co.uk

Referral Forms

IMCA Referral Form

Independant Care Act Advocacy Referral Form

NHS Complaints Advocacy Referral Form

Social Care Complaints Advocacy Referral Form

Advocacy in Blackburn with Darwen

Advocacy in Blackburn with Darwen

Advocacy can be confusing. People who use services find it difficult to know where to turn when they need help and professional referrers face a number of statutory duties and demands, for this reason it's essential that everyone can be confident of making the right decisions and arranging the right support quickly and easily.

N-compass delivers the Blackburn with Darwen Advocacy Hub, providing a single point of contact into all forms of independent advocacy; Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Care Act Advocacy and Health Complaints Advocacy. If statutory advocacy support is not appropriate, we will help you to find another service to work with you.

When you receive advocacy support our highly trained independent advocates can support you to make your views and wishes known when you are dealing with health and social care professionals. That support could include finding information, understanding your rights, writing letters for you or coming to meetings with you and speaking on your behalf.

To contact Advocacy in Blackburn with Darwen via telephone: 033 000 222 00 or complete the relevant referral form (below) and email: admin@advocacyinblackburn.co.uk

Independant Mental Health Advocacy Referral Form

NC Care Act Referral Form

NC Independant Mental Capacity Advocacy Referral Form

The Wirral Advocacy Hub

The Wirral Advocacy Hub

Advocacy can be confusing. People who use services find it difficult to know where to turn when they need help and professional referrers face a number of statutory duties and demands, for this reason it's essenetial that everyone can be confident of making the right decisions and arranging the right support quickly and easily.

n-compass delivers Independent Mental Capacity Advocacy (IMCA), Independent Care Act Advocacy (ICCA), Independent Mental Health Advocacy (IMHA) and Generic Advocacy in Wirral. We also support adults who are being assessed/subject to a Deprivation of Liberty Safeguard. Anyone can refer to the Wirral Advocacy Hub however, formal instruction for an IMCA & ICAA can only be taken from the decision maker. DoLS referrals should be made to the service by the Supervising Body. The Hub also provides access to Self-advocacy groups in Wirral.

To contact the Wirral Advocacy Hub via Telephone: 0300 2000 083 or complete the relevant referral form (below) and email to referral@wirraladvocacyhub.net

Independant Advocacy Mental Health Referral Form

NC Care Act Referral Form

NC Independant Mental Capacity Advocacy Referral Form


St Helen’s Advocacy Hub

St Helen’s Advocacy Hub

Advocacy can be confusing. People who use services find it difficult to know where to turn when they need help and professional referrers face a number of statutory duties and demands, for this reason it's essential that everyone can be confident of making the right decisions and arranging the right support quickly and easily.

n-compass delivers Independent Mental Capacity Advocacy (IMCA), Independent Care Act Advocacy (ICCA), Independent Mental Health Advocacy (IMHA) and Generic Advocacy in St Helen's. We also support adults who are being assessed/subject to a Deprivation of Liberty Safeguard. Anyone can refer to the St Helen's Advocacy Hub however, formal instruction for an IMCA & ICAA can only be taken from the decision maker. DoLS referrals should be made to the service by the Supervising Body. The Hub also provides access to Self Advocacy groups in St Helen's.

To contact the St Helen’s Advocacy Hub via telephone on 0300 3030 202 or via email to referral@sthelensadvocacyhub.net.

Health Complaints Referral Form

Independent Mental Health Advocacy Referral Form

Care Act Referral Form

Independent Mental Capacity Advocacy Referral Form

Who can we help?

Who can we help?

Independent advocacy is for people who need additional support to enable them to be fully involved in decisions being made by health and social care professionals that affect them.

In Lancashire independent advocacy includes -

1. Support for adults 18+ who are dealing with health and social care services e.g.GP, child protection proceedings, making a complaint against social care

2. Support for children, young people and adults who wish to make a complaint against health services

3. Support for adults 18+ who are having a Care Act (2014) assessment or review, including during the support planning process

4. Support for adults 16+ who wish to or are accessing mental health services but are not restricted under the Mental Health Act (2007)

5. Independent Mental Health Advocacy (IMHA) for people 16+ restricted under the Mental Health Act (2007)

7. Independent Mental Capacity Advocacy (IMCA) for people 16+ who lack the capacity to make specific decisions under the Mental Capacity Act (2005)

8. Independent Mental Capacity Advocate Deprivation of Liberty Safeguard (IMCA DoLs) for people 18+ who lack capacity and are going through the DoLs authorisation process

9. Relevant Persons Representative (RPR) for people 18+ who are deprived of their liberty under Deprivation of Liberty Safeguards (DoLS) in the Mental Capacity Act (2005)

Things you might find useful

Things you might find useful

Other local advocacy support

1. To access advocacy for young people aged up to 18 years who are living in care in Lancashire: Speak out Lancashire.

2. To access advocacy for young people aged up to 18 years who are involved with Children’s Services in Blackburn with Darwen: Blackburn.gov.

3. To access advocacy for young people aged up to 18 years who are involved with Children’s Services in Blackpool:
Blackpool.gov.

4. To access advocacy in relation to benefits or for older people who have cancer within Central Lancashire:
I-cann.net.


5. To access various forms of non statutory advocacy within Lancashire: ncompass

6. To access various forms of advocacy within Blackpool: Empowerment Charity.

7. To access independent complaints advocacy in Blackburn with Darwen:
Carers Federation.

8. To access advocacy in Cumbria:
Cumbria.gov.


Information, guidance and self help

1. For more information on the Care Act 2014: gov.uk.

2. For more information on the Mental Health Act 2007: nhs.uk/mental-health.

3. For more information on the Mental Capacity Act 2005:
nhs.uk/mental-capacity.

4. For more information on how to make a complaint against the NHS: nhs.uk/complaints.

5. For information on making decisions on behalf of someone who lacks the capacity to make those decisions:
gov.uk.

6. For information on your local Healthwatch: Health watch.

7. For more information on self advocacy: Disability rights UK.

8. For information on advocacy standards and qualifications:
a.Quality advocacy
b.City and Guilds

9. For more information on statutory advocacy:
a.scie/publications
b.scie/independent
c.scie/care-act

Advocacy_logo.png

“n-compass, Pohwer and Cloverleaf are founding members of The Advocacy People, a national alliance of like-minded advocacy providers who work together to share policy and best practice to enhance the local delivery of all advocacy services. We deliver services across over 80 local authorities in the UK, providing comprehensive scope for developing and sharing of national policy, best practice, methodologies and infrastructure which enables advocates to share knowledge and build specialist skills.”

Testimonials

“You have been extremely kind, patient and very understanding…without your support I wouldn’t have got where

I need to be”
Surai , Preston


“Thank you so much, this has given me so much confidence and I feel now that I will get the sort of treatment I need, in the way I need it to be”
Betty , Fylde


“Thank you for your support ….. I now feel strong enough to make my own decisions and my aim is to continue to act independently with other areas

of my life”

Kylie, Lancaster

"Throughout the whole process, you were helpful and caring, which made the situation so much better for me and my family"
Margaret, Blackpool