Citizen Involvement – sometimes referred to as Service User Involvement - is all about making sure that the opinions, views and experiences of the people who use our services are heard.
We know that those receiving our services are the true experts on how those services should be developed and delivered.
They are the ones who know exactly what they need, what works well, and what improvements need to be made.
By making sure that we listen, we can ensure that they have a genuine influence on the support they receive, which leads to greater effectiveness within the service itself.
Citizen Involvement Board
Our Citizen Involvement Board consists of the representatives from the user groups, specific citizen involvement groups, plus n-compass staff members. The representatives of our Citizen Involvement Groups who make up the Board are:
Roger is a volunteer skipper with the Kensington Foundation Widebeam Boat Project operating on the Lancaster Canal. Roger was also one of the founding members of the Great Eccleston Village Centre.
What Citizen Involvement Means to Me:
"I believe Citizen Involvement has a crucial role to play in shaping the successful development and operation of locally accessible services as a response to clearly identified local needs. I became involved with n-compass North West almost 3 years ago as one of the inaugural members of the Carers Feedback Forum. Through that role I have also become involved in helping maintain the website and, more recently, have became a member of the Citizen Involvement Board."
Mark, or Dusty as he is fondly known, is a keen sea fisherman and his favourite car is a Jaguar. Dusty was in the army and whilst there, qualified as a ski instructor both downhill and cross-country.
What Citizen Involvement Means to Me:
"Citizen involvement is vitally important because it keeps the decision makers informed of what people want at the grass roots level rather than services and systems put in place by people who are, possibly, out of touch with customers needs and demands. It is exactly why I set up my own charity Peer Support as a service-user led and run organisation. Whilst it is necessary to meet the demands of funders it is a totally different matter in implementing and translating those to meet demand."
Born in 1945 I was educated through local primary and grammar schools in North Oxfordshire, eventually getting a place at Nottingham University to study Metallurgy and this led to me obtaining a Doctorate in 1970. I spent most of my working life in the nuclear industry working in R&D and plant support both at Sellafield in Cumbria and Springfields in Lancashire. I took early retirement from that job some 16 years ago to run the bicycle shop in Longridge, something I have found both fulfilling and tremendous fun. I am still there although a second retirement is beginning to beckon. I have two children and four magnificent grandchildren and care for my wife, which explains my involvement with n-compass.
Chris Parkinson -
My name is Chris Parkinson I am 63 years old I am a carer for my wife and for my 18-year-old autistic grandson who also lives with us. My hobbies include anything to do with railways both real and model, bird watching and nature in general.
I have been sitting on the local n-compass carer’s forum and the Lancashire carers’ forum for number of years. I think I bring a unique perspective to these meetings as I care for both an adult and a child with severe disabilities. I also think it is important to attend these meetings as a way of improving things for both carers and service users. People tell me I am honest, trustworthy and hardworking with a positive outlook on life (the glass is always half full). I am a father and a grandfather and own two Jack Russell Terriers.