FAQ

Young People's Service

1. What is self – harm?

Self-harm is when someone deliberately hurts or injures themselves as a way of coping with how they feel, or as a way of expressing or changing how they feel. Examples of self – harming behaviours can be found here.

2. Why do I self – harm?

People can self-harm for many reasons, often as a way of expressing feelings. Those feelings could include pain, guilt, hurt, stress, upset, anger or a combination of several feelings. These feelings could be emerging from something that is currently happening in your life or could be hidden or suppressed feelings from events in the past. Click here to find out more.

3. What support can you offer to parents whose child is self–harming?

If you find out or suspect that a child or family member self-harms you may feel distressed, shocked, confused and even hurt, but try to keep calm and not respond in an angry or emotional way. Self-harm is nearly always a sign of emotional pain and this often needs attended to. Click here to find out more.

4. What training is available for professionals?

Our team would be happy to visit your organisation to deliver self-harm training or we can deliver this from an external venue. Click here to find out more.

5. Is your service confidential?

We aim to offer a confidential service which means we will not share information about you with other services or your family without your permission. However, there are exceptional circumstances which may arise in which we are required to break confidentiality. Click here to find out more.

6. How do I refer in to the service?

If you would like to refer in to The Butterfly or The Phoenix Projects, click here.

7. How do I join the projects myself?

If you would like to join The Butterfly or The Phoenix Projects, click here.

8. What is “Travelling Ted”?

On 7th December 2012 The Butterfly and Phoenix Projects launched the Travelling Ted Campaign.

Travelling Ted is dressed in a t-shirt displaying the projects logo and will begin his travels with schools and other young people’s organisations across North Lancashire. Ted will continue his journey by being passed on to other people who will take photos of him in different locations locally but who know perhaps across the world! Click here to find out more.

9. Who are n-compass?

We are a registered charity delivering a range of health and social care services. We are committed to delivering high quality services and have robust monitoring systems in place to ensure this happens.

10. How can I help shape the service?

There is a bi-monthly Citizen Involvement group, the purpose of which is to support the development of the service and to ensure young people have the opportunity to share their views on the service and its development. Click here to find out more about Citizen Involvement.

Carers Point FAQs

1. How does n-compass Carers work?

Once you have made contact with us, we will visit you in a convenient setting and assess what support you would like from us. It could be as little as receiving our newsletter each quarter for extra information or inquiring about any of our services, listed here. We are a free and confidential service and we are here to support you, the Carer.

2. What is a Carers Assessment?

A Carer’s Assessment is your opportunity to tell us about the things that could make caring easier for you. If you provide a lot of care on a regular basis to a relative or friend, and your caring role is having an impact on your life, you have the legal right to ask us to carry out a Carer’s assessment. You can discuss what help you need with caring and any help that would maintain your own health and caring balance with other aspects of your life, like work and family.

3. What help can I get if I am caring and working?

Combining paid work and caring can be difficult and there is a growing recognition of the need to provide more support to help these Carers. Taking on caring responsibilities should not mean that you automatically think you have to give up work. You may also be entitled to certain benefits.

4. How do I get help in an emergency?

The Carers emergency response scheme gives Carers the reassurance that if an emergency occurs, the person they care for will be looked after. Read more on our Peace of Mind for Carers service here.

5. How do I arrange a break from caring?

n-compass Carers’ Services operates a Sitting In Service, which allows Carers to take a break from their caring role. Read more on our Sitting In Service here.

6. What additional support is available to Carers?

There is a lot of additional support available to Carers, details of which can be found here.

7. What are my rights as a Carer?

As a Carer, there are many rights which you should be aware of. Read more on Carers Rights here.

8. Is there any training available to identify hidden Carers within the work place?

Yes, as in our experience, many people who are Carers do not realise that they are Carers, or may be trying to hide their caring responsibilities in the workplace. Our training is free and can be undertaken at a time and place convenient for you. For further details, click here.

9. I have heard about “Flying the Flag for Carers” What is it?

n-compass Carers’ Services endeavour to raise awareness of Carers and celebrate the amazing work that they do. With this in mind, the “Flying the Flag for Carers” campaign was born.

10. How do I join n-compass Carers Services?

It is very simple to join n-compass Carers’ Services. Contact us here.

Health & Well Being FAQs

1. What is n-compass Health and Wellbeing?

n-compass Northwest Ltd is working in partnership with Age Concern Central Lancashire and Richmond Fellowship to run the new Lancashire Well-being Service which is available across the 12 districts of Lancashire To find out more click here.

2. Is information kept confidential?

Yes absolutely, our staff work to a strict confidentiality policy

3. How can I help shape the service?

There is a bi-monthly Service User Involvement group, the purpose of which is to support the development of the service and to ensure customers have the opportunity to voice their views on the service and its development.

4. How do I refer someone in to the service?

To make a referral, please contact us here.

5. Who are n-compass?

We are a registered charity delivering a wide range of health and social care services. We are committed to delivering high quality services and have robust monitoring systems in place to ensure this happens.

If you would like to ask us any other questions about our health and wellbeing service then please call us on 03450138208.